When dealing with our support agents, they often ask for what is called an 'Account Token'. This is a unique identifier that allows us to confirm that you are the account owner. To find it, you will go to the top right side of your dashboard, under "Settings" and select "Account".
Just under your plan information you should see the section labeled "Support". Please note the information provided in this section. The support token is found below this information as seen in the following screenshot.
This is the token you would copy and send to the support representative so they can further assist you.