Support Center

What if I don't have my FTP account information?

Most hosting providers include instructions for managing FTP users in their support centers.

Below are links to a few hosting providers' instructions for finding FTP information:

Keep in mind that the FTP user you create must have access to the directory that you wish to backup. 

Please take a look at this tutorial video for How To Add A Website. We will walk you through an example of how to locate your SFTP/FTP information.

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